Privacy Policy.

At **Pilbeam Services**, we are committed to protecting our clients’ privacy at all times. To this end, we have established a comprehensive Privacy Policy to ensure the confidentiality of our clients’ data and information. We strive to remain transparent and upfront when collecting data and information from our clients for the purpose of providing our services.

Throughout this Privacy Policy, our clients are referred to as “clients,” “users,” “members,” “account holders,” “traders,” “he,” “she,” “they,” or “it,” both in the singular and plural. Similarly, Pilbeam Services is referred to in this document as “Pilbeam Services,” “broker,” “brokerage service provider,” “trading platform,” “trading facilitator,” “we,” and “us.”

Our Privacy Policy covers all data and information we collect from customers, how we use it, and with whom we may or may not share it. It also describes the processes for changing, modifying, or adding information, as well as the procedures to ensure the protection of customer data.

This Privacy Policy is part of the General Terms and Conditions of Pilbeam Services and is attached to them.

You acknowledge that as part of the registration process, Pilbeam Services collects data and information necessary to provide brokerage services, including access to trading platforms, tools, features, and functionality.

If any information or data provided is deemed insufficient or inaccurate, or if you refuse to provide it, we reserve the right to refuse or suspend our services temporarily or permanently, with or without prior notice. Some features may be used without providing all the requested information. Within the scope of this Privacy Policy, we may process the information and data you provide.

This Privacy Policy applies to all services, facilities, tools, resources, applications, and software, including our website. It does not apply to practices outside the scope, control, or influence of Pilbeam Services , nor to individuals who are not part of the company or who do not consent to its terms. It also does not apply to the data of Pilbeam Services founders, directors, managers, employees, or executives, except when they voluntarily use our services—in which case, the Privacy Policy applies.

Data and Information Collection

Customer data is collected through various means, including the trading platform, communications with authorized offices or personnel, third-party sources, surveys, feedback, and other necessary methods.

Personal Data

Information that identifies a user is considered personal data. This includes full name, gender, address, age, telephone numbers, email address, financial and asset statements, bank details, national identity documents, passports, utility bills, and similar documentation.

This information is required for identification, AML (Anti-Money Laundering) compliance, and KYC (Know Your Customer) purposes. Registration and initial deposit require the collection of this data to allow access to our services.

We accept verbal and documentary evidence for identity verification, but may request additional proof when necessary. Accepted documents include utility bills, credit/debit cards, national ID cards, passports, financial statements, asset declarations, and bank statements.

Data Security

Pilbeam Services applies the highest security standards to protect customer data. We are not responsible for theft, misuse, fraud, or hacking events beyond our control. Data is accessible only by the customer, Pilbeam Services , or authorized personnel.

Customers must notify us of any changes to their data. We may store and process data on local servers or secure storage media.

Cookies

Customers can accept, deny, or restrict cookies according to their preferences. Cookies are used to identify visitors and provide services more efficiently.

Mobile Commerce Directive

This Privacy Policy also applies to the **Pilbeam Services Mobile Trading Application**, a value-added service that provides convenient access to the platform.

Permissions Requested by the App

Permissions requested by the app may include:

– Install the application
– Access storage
– Access the microphone
– Access media
– Access contacts
– Access the internet

Installation permissions are optional. Customers can use the web-based trading platform or uninstall the app if they no longer wish to use it.