In this Privacy Policy, our customers are referred to as “customers,” “users,” “members,” “account holders,” “merchants,” “he,” “she,” “they,” and “it,” either in the plural or singular. Likewise, Pilbeam Services is referred to in this document as “Pilbeam Services,” “Broker,” “Brokerage Service Provider,” “Trading Platform,” “Trade Facilitator,” “we” and “us.”
Our Privacy Policy covers all data and information that we collect, request, or require from our customers. In addition, the Privacy Policy also covers the aspect of sharing of data and information and how we use such information and data, and in particular with whom we may or may not share such information and data. The Policy also contains processes and procedures consistent with the Privacy Policy, including procedures relating to changes, modifications, and alterations made to existing information and data. Similarly, the Privacy Policy also contains the procedures we use to ensure the protection of our customers’ data and information.
This data protection policy is an integral part of Pilbeam Services general terms and conditions and stands alongside them.
In the event that we discover any information and data that is insufficient or incorrect, or that you refuse to provide it, we reserve the right to refuse or suspend our services to you, either temporarily or permanently, with or without prior notice. You are entitled to use some of our features without providing any or all of your information or data. Within the scope of this Privacy Policy, we are entitled to process the information and data that you have provided to us.
The data and information we collect from our customers is collected using various methods. The primary source for collecting information and data is, for example, our trading platform that you use or communications between you and us, including our offices and authorized employees, etc. The information and data is also collected from third-party sources, as well as through surveys, customer feedback, and raised by any means necessary.
The information we seek also includes the provision of personal information at an individual level by all of our customers. For the sake of clarity, we would like to explain that any information that helps to identify the user is “personal information.” Personal data includes your full name, your gender, your office and home addresses, your age, your mobile and telephone numbers, your email address, or other contact details. In addition, your financial and asset statements, your bank details, your social security number, your ID card, your passport, utility bills, etc. can prove your identity and are therefore also part of your personal data.
You must be aware that we require such information and data for identification and to conduct AML and KYC background checks. More importantly, we guarantee our services once someone has sent us a properly completed registration form and deposited the initial deposit amount into a trading account. For the purpose of registration and to fulfill the initial deposit obligation, we are entitled to collect such information and data from our customers.
We accept oral and documentary evidence to verify the identity of our customers. However, we reserve the right to confirm the evidence by any means necessary. In this context, we reserve the right to request documentary evidence before offering your membership or even after registration, particularly with regard to your identification. As proof, you must provide us with documents such as the front and back of your utility bills, credit or debit cards, ID cards, social security cards, passports, financial, asset and bank statements, etc.
We are entitled to take all measures and apply the best security standards to ensure the security of your information and data. We are not responsible in the event that the data is stolen or misused, or if there is fraud, or if it is hacked through no fault of Pilbeam Services. This privacy policy requires us not to disclose your data and information to third parties, whether intentionally or unintentionally, without your consent, unless the data and information has been requested by a court of competent jurisdiction.
Only the customer or Pilbeam Services or our authorized personnel is authorized to access the data. You are responsible for notifying us if your data or information has been changed, modified, or altered. We reserve the right to store and process your data and information in the original or in copy on our local servers and storage media.
When installing our mobile trading app, our app asks for permission to access your mobile device. It is at your discretion whether to accept, reject, or limit the permissions to some extent. Below are the approvals we obtain for mobile trading:
